GhostBed Reviews

I had been looking for a cooling pillow for ages. I am wary of ordering for a pillow online, but I was willing to give this one a try, considering how much they touted the cooling properties of their pillow. I was also assuaged by their 101 day trial period and guaranteed return. These pillows aren't cheap--$100. So tried it out. All I needed was a few days--the pillow does not cool. So I decided to return it. There is no direct return form or page on their site; they insist on an email exchange about about why we are returning. Fine. After a couple of email exchanges I finally got an address and directions for return. After a few weeks of then not hearing from them or receiving my refund, we contacted them, and insist they have not received my return. Because we just did a standard mail delivery we did not get a tracking number. However, after all of this time the pillow has certainly arrived, yet without this we are without recourse and the 101 days will of course go by without any refund. Sigh. What a scam.

Horrible customer service.
Would not allow me to return my defective mattress and when I finally did return it, they would not process the refund. I had to file a dispute with my CC company to get my money back, that says it all. Horrible company!

There is no way to give NO stars so...

I spent AGES researching beds. Nearly two years while I saved up the money. When I finally settled on the Luxe Ghostbed for its quiet massage, cooling properties and 'incredible' 101 day-trial, I spent WEEKS on their site and chatted with several of their 'representatives' online trying to cover all my bases because this was a HUGE purchase for me. I've spent less on used vehicles.
Important note, I bought full 'head-to-toe''. Full-on everything for 40% off foundation, mattress, pillows and sheets (with a mattress protector thrown in 'free') for just about $2500. Couldn't really afford it but they offered an interest free payment plan. Over and over and OVER AGAIN I was assured that their 'return policy' was 'FULLY inclusive'; an absolutely no hassle, free pick-up with 'no questions asked'.
Finally, I bit the bullet and made the purchase.

*Nothing arrived on time. NONE of the bundle arrived together. Mattress first, bed later, sheets and pillows separately.
Fine, that sucked, but for the first time in over a decade, I had an actual BED (so so SO exciting!, right?)

Wrong.
*The 'whisper-quiet' massage is dead on. Quiet as a mouse. Its vibration, on the other hand, can be felt in the walls and floors of other rooms in the house because of the crawlspace beneath the flooring.
Insult to injury, it's the frame that vibrates ('vibrate' is not synonymous with 'massage', FYI) and by the time those vibrations get through the thick 'firm' mattress, there's nothing 'massage' about it, barley felt on the skin surface as a vague annoyance.
*I mentioned repeatedly to the reps I chatted online with that I've got severe back and hip issues. This bed was their recommendation for its 'excellent support' being the reason 'most people go with it'. There is no support. I felt like a twisted pretzel having to roll out of the bed every time to lay flat on the floor for ten or fifteen minutes just to get some mobility back.
*I have chronic pain so my blood pressure runs high, keeping ME running hot and I was used to tossing and turning in my own sweat all night. The reps made the Cool Tech sound like some sort of miracle. I noticed absolutely no difference whatsoever. None.

So, of course, I wasn't about to keep it, but I gave it their requisite thirty-one days before contacting them that I wanted to return it.
*It took eight days for someone to respond and even with my FULL description of why the bed wasn't acceptable on their 'return application', their email was apologetic that I didn't like it and wanted to know 'why'.
I obliged to respond back repeating all the reasons I didn't want the bed though was a bit pointed that all the reps I'd spoken to had said 'no hassle/no questions'. Every one of them had said that.
*They sent another email ten days later 'suggesting' that I give it more time and inquiring AGAIN what 'specifically' it was that I didn't like and alluding that they would be happy to accommodate any exchanges I would like to make.
I sent back that I didn't want exchanges. I wanted my money back and them to get their bed as I was promised was their policy by their reps.
*Another six days got a response that they understood and I had- I, as in me myself and I- had twelve days left to send it back.
My response was shocked that I'd only had it about sixty-four days, and that their 101-day trial came with free pick-up the same as it had delivery. I was subsequently informed that the 'sleep on it a hundred days!' trial, started the day of PURCHASE, not the day of receipt. I was over thirty days into it before I even got the entire bed.
They continued to explain that due to COVID (which was in full swing when I purchased the 'bundle' and hadn't stopped them from making the delivery) they no longer offered pick-up despite that being a main selling point. My protests that I couldn't afford to ship something like that and didn't have a truck to drive it up into Houston and couldn't move it myself even if I did, was met with how my only other option was to donate it to one of their 'approved' charities, get the receipt and send it in. They even provided the phone numbers. Not one of their 'approved' charities have pick-up programs for furniture in my area.
*MOREOVER: Once they finally accepted that I wanted to return it, I was absolutely dumbfounded that the 'estimated amount' I would be refunded was about $250, ten percent of what I paid for it. Why? Because their 'all inclusive, no hassle, free pick-up for a full refund' was FOR THE MATTRESS ONLY, and that the discounted 40% was rescinded upon return. After they took out the Full Price of just the mattress, $250 was all that was left. They would not accept a return on the foundation PERIOD, and despite that I hadn't even opened the sheets and pillows (because I bought my own at Wal-Mart when they showed up so late) they were only returnable for thirty days.
*I was referred to the Official Return Policy, which while advertisements baldly stated 'FULL REF

Honestly, I was hesitant to order a pillow online, but it had great reviews and "hassle free returns" so I decided it was worth a shot. The pillows 1. Don't feel anything like memory foam pillows 2. Stay cool for about 10 seconds. After trying them for over a month I decided to return them. When I chatted in on how to return, I was told I had to ship them back at my own expense. When I think hassle free returns, this isn't it! What a joke. I also find it suspicious that there is no way to submit a review on their website. All of the reviews on there are great but if you look elsewhere the reviews aren't good. Run from GhostBed!

Disappointed in the memory foam pillow. It was too elevated and gave me pain. I wanted to return it but GhostBed said I'd have to pay for return shipping. I noted this is unfair because if I had purchased their product through Amazon, the return would have been free. I had bought it directly through their website, thinking I was helping them out as I'm sure Amazon takes a cut. GhostBed's customer service agent then responded that the reason Amazon's return shipping is free is because I had to pay for shipping to receive the item. This is blatantly FALSE. It would have been free for me to get the item from Amazon (their shipping policy is free for items over $35 and this qualifies). The customer agent then never responded to me and my issue was not resolved. They ghosted a customer. Utterly disappointed. Never buying from them again.

DO NOT BUY GHOST BED!
Scam! Advertised as No harmful chemicals are used, easy returns, great customer service.
My wife is getting sick from the smell, her back hurts and there is no way get any kind of response from Ghostbed...it's been 2 weeks and just series off auto email replies "we will get back with you"!
Taking $3.000.00 took them only 30 seconds, now my wife is sick from their product and we are getting no help!!!

We purchased or ghost bed with adjustable frame. 3 weeks after our purchase, the price went down by 400-500$. I contacted the company to ask for price adjustment, and even though our full order was not complete, they would not adjust the price(even for a credit, as we in the future were going to purchase a second bed for our son). I then stated that the mattresses were under the 30 day return window so I would like to return them, and I was told that that was not possible. Like I said we loved the product, however due to such poor customer service we will not repurchase nor recommend the product.

I bought a Ghostbed memory foam cooling pillow. It turned out to junk that I had to return. It had a terrible "chemical" smell that made it impossible to sleep on. The "cooling" aspect was also a gimmick, feeling cool to the touch for about 30 seconds, after which it warmed up and retained heat like any other foam pillow. What is worse the website return policy is completely misleading using words sneakily manipulated to imply that pillow returns were simple, hassle free and that shipping was free. It turns out that this is a lie and they make you arrange and pay for shipping the return. I had to pay $40 (Cdn) to return a $90 pillow. Also, the reviews on their website appear to also be fraudulent as well since there is no way for actual paying customers to leave a review.

We ordered to go to bed topper got it real quick, Try it out add muscle cramps and backspasms all night long recover the next day try it again the next night same thing removed went back to my firm mattress call the company they will not accept the return and give me my money back it's in the fine print that once it's sold you're screwed And then if they do give you money back They only give you 1/3 back they do not stand behind their Word the topper is a piece of crap all I wanted my money back

I have to tell everybody out there to avoid Ghost Bed at all cost… they are scamming company who sooner or later is going to get caught I bought a $4300 bed and within a month I couldn’t stand it they came and picked up my mattresses and never picked up the electric part and now they’re telling me that that’s mine I have to keep that. And now I’m finding out that they got the loan through Affirm of my total payments and I’m still getting charged from a firm and I have no bed I think they’re both in cahoots and now I’m getting ready to go onto TV and hire an attorney because I’m reading the reviews and I’m one of hundreds of people that I’ve been scammed from ghost bed…. Karma always comes around